Audio Express in Albuquerque, NM Closed now

Reviews about Audio Express

• ★ ☆ ☆ ☆ ☆

  August 23, 2020, by Bertha Padilla
  I purchased speakers, paid for installation and extended warranty for my daughters car, only to find that not only did it take all day to Install the speakers, but to find out on the way home that the passenger right rear window wont open or close. We have never had any issues with our car windows until the speakers we bought were installed. I had my daughter take the car back and they told her to bring it the next day early cause they have alot of other vehicles they are working on. So she goes the next morning again for them to say a part Is missing to make the window open and close and when they took the door apart they couldn’t find the part. So they send her off with no resolution in which she calls me frustrated.I call the service manager Chris to complain and tell him i need this fixed, we paid for the installation to have the speakers installed correctly, and due to their negligence when installing the speakers we now have a missing part leaving us now with a window you cant open or close and when she drove out of their parking lot the window has dropped, leaving it accessible to be broken into and unable to close. Chris advised he would order the part and fix it and to have her take the car back again and they would fix the window to be closed until the part comes in. So I have my husband go right back with my daughter to have the window shut until the part comes in. Chris said the part would take a week to get in and he would call. A week goes and it’s Wednesday and I hear nothing, so I call to find that the part is at the dealership ready to be picked up but no one has access/check at their store to pick up the part at the dealership, so I ask so how much longer is this gonna take, and their response was they would have to call Chris who is working at their other location and call me back. They called back right away and said Chris indicated he would get the part on Saturday bring the car than. Saturday morning comes and being unsure before I make another trip early in the morning I call to see if the part is there and was told Chris is off today and won’t be in until Tuesday, and they don’t have the part or the check/access to get the part and more than likely wouldn’t get it done today cause Chris is supposed to bring the check. It still hasn’t been resolved, So now not only were we miss informed, but have to wait until Tuesday and I was told they have other people waiting as well with complaints to still get resolved. This has been going on for 3 weeks now with no resolution, and I also purchased the extended warranty in which I’m not even sure how this will end up working if we ever need to use it. With that being said, I am dissatisfied with how my service as a customer is being taken care of.
• ★ ★ ★ ★ ★

  March 23, 2020, by Cody Hart
  I'm every satisfied with my service here at audio express. Not only have they hooked my family up with better sounds, now I'm getting extra touches added to my car. Thanks audio express! You guys are the best! 5 star all around!