Raby Home Solutions in Albuquerque, NM Closed now

Reviews about Raby Home Solutions

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  February 18, 2020, by Gerald Pacheco
  I wish that my experience with Floor Mart would have been different. I initially went into this location to price granite tile for my kitchen counter tops. To start things off, this is my first kitchen remodel and my first work with granite and pricing. My sales rep George was extremely pleasant and provided me a quote for the tile. He mentioned that it would be more affordable to go with the slab of granite which was only priced for $11.25 more per square foot which at that time he said included installation. George provided me a written quote on his card and I notified him when I was ready to install I would contact him. When I returned to the store about 1 month latter I requested George to assist, we set up an appointment for him to come out and measure the house. I was excited that I would be able to install my new counters in a short amount of time. When George’s final quote came via email I was taken back that the $35 dollar per square foot granite (which he said included install, came to find out that was not correct) had jumped to $56.79 per square foot! Not only that there was an additional $878.87 for labor. I reached out to George for clarification about the pricing and he informed me that “If it was on sale at the time of our initial conversation, and the that Blue Pearl is sold by the slab and has a substantially higher price” I clarified that nowhere on his initial quote or in our previous meeting had he said the granite slab price of $35 was a sale price. I never received a response to clarify. I waited for a week before reaching back out and asking George to please have his supervisor contact me for clarification. George emailed me back and Cc’d his manager (came to find out owner) Phil. Most owners or managers who become aware of the situation would reach out to the customer first. This was not the case. I had to email Phil directly to please contact me to clarify. Phil returned my call later in the day, his new explanation is that yes my granite was $35.00 per square foot (purchased from Arizona Tile, it may be more cost effective to go direct with them) but the remaining $11.25 was for labor and install. I tried several times to explain to Phil that was not the explanation or the initial conversation that I had with his sales representative George. However, Phil continued to interrupt me and not allow me (the customer) to explain what had been said. I asked several times to please let me finish, and each time I was interrupted. After several minutes of excuses and not being allowed to talk, I asked Phil if I could speak to the owner of Tile Mart. That is when his voice grew louder and shouted “ I AM THE OWNER, I HAVE BEEN FOR 60 (some) YEARS!” at this point I realized that I was dealing with a very unethical and customer unfriendly business. I mentioned to George that his pricing quotes and practices seemed a bit unethical and that the Google reviews about poor customer service were well founded ( I should have read here first), I mentioned that I would file a complaint with the NM BBB. At that time Phil decided to hang up on me (I gave him the benefit of the doubt that we were disconnected). After several minutes with no call back, I called Phil back and said “Hi Phil, we must have been disconnected” that is when he decided to release his verbal assault and attack on his potential customer saying “he didn’t have to listen to my concerns, I was ignorant, I was uneducated, I was the worst kind of customer trying to take advantage.” I didn’t get a word in but a lesson on how terrible this owner and his business are. I am saddened about this experience. I trusteed my sales rep and he is still outstanding at customer service. I just need to have the discrepancy clarified.
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  June 01, 2019, by Nicole Smid
  Love my new kitchen cabinets, counter, and sink! Got these done about 2 weeks ago. I had spent 3 months trying 2 other places, both charged me design/measure fees and did not contact me for weeks. Went to the store on Menaul and Bob did a great job getting me scheduled, kitchen measured, and a design quickly with no fee. I was also given many different choices in cabinet lines so there were options for me at many different budgets. I choose the Starmark line in Hickory and was beautiful. Joseph installed these and did a wonderful job and worked around my schedule as had plumbing work being done also. Had to wait 2 weeks for the countertop but was also stunning. I definitely recommend this team. I did not get flooring done as was not needed at this time but the rest was done a reasonable price and in the timeframe that i needed.