Sunglass Hut in Albuquerque, NM Closed now

Reviews about Sunglass Hut

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  August 10, 2020, by Kristen Griego
  I have done my business with SGH for the last 12 years, worked for them and have about 15 different pairs from them. I never had any problems until I bought some Prada sunglasses for $500. The guy wanted to adjust them for me and used heat/tools for the side pieces and nose piece. After he was done he boxed them up and I left... The next day when I opened them, I saw a bunch of deep scratches on the frame and lenses. I would have never paid $500 for damaged sunglasses! I went back to exchange them or get a refund and management basically accused me of lying by saying "We would never sell sunglasses in this condition." They refused to help me, blamed me and were rude. Another employee reached out to me and said they called all of the NM stores and told them about me, in reference to me returning sunglasses before. Which had nothing to do with selling me defective sunglasses, and it was unprofessional and horrible customer service. They do not care about the people spending money there, they just want to make a sale. I used to work for them... and never will I do or recommend business with them again. They are not honest at all and to gossip and lie about customers is just distasteful, especially when an employee reaches out to me directly to let me know.