Zales in Albuquerque, NM Open now

Reviews about Zales

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  March 28, 2019, by Nicole Troy
  I wouldn't even rate this place one star. These people are incredibly rude and are never helpful. We bought a ring with them only about 10 months ago and it completely broke. The prongs broke off that held the main stone. What upsets me is that they supposedly "check the prongs" every time you take it in. I took mine in 5 days before it broke and not one word was said. And another thing, I had a morganite ring. They told me I could take it in any time to be cleaned. So I took it in at least once a month and they would clean it in the machine, horribly might I add. Well come to find out you aren't supposed to put it in the machine because morganite is a soft stone. But they did it anyway. Now we are forced to pay for a ring that has yet to be replaced and we were talked down to the whole time. Thanks a lot for the terrible engagement ring. Never will I buy from these people again.